![]() ![]() Emergency requests in regard to medical needs, funerals and housing are still prioritized. Most record facilities are open, but are experiencing delays due to significantly reduced staffing. So, your question may help us to help other clients as well.ĬOVID-19 NOTICE: How will the current COVID-19 pandemic affect the retrieval of my record? We add to this FAQ, too, primarily from the questions posed to us through our Support Ticket System. ![]() They respond to most tickets within 48 hours. The Touchstone support team monitors new posts and are on hand to provide their expertise, and if necessary, investigate your issue more closely. If you have a question not answered here, please open a Support Ticket from the above menu (login to your account is required). Although we recognize that each case is unique, our website’s Support Center, Help Desk, Frequently Asked Questions and online Support Ticket System – all provide additional resources to answer the most common questions, and to allow us to investigate any particular issue more closely. What should I do next?įor both efficiency and convenience, we encourage you to first use our online support resources available at our website: you can check the status of your case online by logging into your account at our website, the My Account link in the upper right hand corner, then going to your Order page where you will find our case notes and comments. I can't find the answer to my question here. Do active duty personnel who perish during active duty receive a DD214?.It doesn't contain important information, and needs to be updated. How can I upgrade my discharge from Less Than Honorable to Honorable?.Why haven't I received any email account notices, case updates, etc.I separated before 1950 and have my separation documents.Specific Orders, Morning Reports, Ship's Logs - Custom Research.How can I get a better quality copy of my record? How does Touchstone secure my personal information?.Can you tell me if your VetRecs ID cards will allow veterans onto the bases, PX, and commissary?.What is a Certification of Military Service, and why did I receive that instead of my DD214?.What do I do if I'm having some technical problems accessing my account, or downloading my record?.Who can obtain a copy of a veteran's DD214?.Will I get a refund if you cannot find my record?.Can I get a replacement DD256 (the Wall Certificate)?.What do I need to establish eligibility for a VA Home Loan guarantee? I have read you don't get a DD214 for reserve service.Can I get a DD214 for my Reserve Service?. ![]()
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